Refund policy

Last Updated: May 2, 2026

30-Day Return Support

We want you to feel confident and comfortable when shopping with AlignWear™. If you have any issue with your order, size, or product condition, please contact us within 30 days of delivery, and our support team will be happy to help.

Because AlignWear™ is an intimate wear product, we are only able to accept returns when the item is unused, unwashed, unworn, and in its original condition with all tags and hygiene seals attached.

This helps us maintain hygiene, safety, and product quality for every customer.

Return Eligibility

To qualify for a return, the item should be:

  • Unused
  • Unwashed
  • Unworn
  • In original packaging
  • With all tags and hygiene seals attached

Please make sure you check the size, fit, and product condition before removing any tags or hygiene seals.

Items We Cannot Accept

For hygiene reasons, we’re unable to accept returns if:

  • The item has been worn or used
  • The item has been washed
  • Tags or hygiene seals have been removed
  • The item has stains, marks, odor, or signs of wear
  • The return request is made after 30 days from delivery

We truly understand that finding the right fit can be personal, but once an intimate wear item has been used or its hygiene seal has been removed, we cannot safely restock or resell it.

If the Size Isn’t Right

If you feel the size may not be right, please contact us before using the item or removing tags.

Email us at:

support@alignwear.us

Our team can help guide you with sizing and may offer a special reorder discount for the correct size.

Damaged or Defective Items

If your Alignwear™ arrives damaged, defective, or incorrect, please email us within 7 days of delivery.

Include:

  • Your order number
  • Clear photos of the issue
  • A short description of the problem

Once reviewed, we’ll make it right with a replacement or refund.

Return Process

  1. Email us at support@alignwear.us
  2. Include your order number and reason for return
  3. Our team will review your request
  4. If approved, we’ll share return instructions
  5. Once received and inspected, approved refunds will be processed within 3–5 business days

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Important Notes

  • Return requests must be made within 30 days of delivery
  • Items must be unused, unwashed, unworn, and tag-attached
  • Shipping fees are non-refundable
  • Used or tag-removed items are not eligible for return
  • Refunds are issued to the original payment method only

Contact Us

For any return or sizing questions, email:

support@alignwear.us

Our support team will respond within 24 hours.

AlignWear™
Stand taller. Feel supported.